Terms and Conditions

GENERAL

1. DEFINITIONS AND INTERPRETATION
1.1 In this Agreement, unless the context otherwise indicates:
• the singular shall include the plural and vice versa;
• words indicating one gender shall import and include the other genders;
• the headings to this Agreement are used for the sake of convenience and shall not govern the interpretation hereof.

1.2 “MM” shall mean Momentum Multiply Limited (registration number: 1971/006353/07).

1.3 “You” or “Your” shall mean the person who logged into the Website using the relevant user name and password, or any person who can reasonably be associated with the relevant user name and password on the Website, or any person who receives, or expects to receive, any goods from MM, or any persons or entities residing at the physical address or e-mail address implied during the course of any correspondence with MM.

1.4 “MM Systems” shall mean all processes or means (regardless of whether they are electronically automated, manually enabled or provided by any third parties), that are used by MM to capture information, provide information to you or third parties, deliver goods, process payments, keep records, or ensure continuity of the services or products offered by MM.

1.5 “the Website” shall mean the Internet website accessible using the Internet URL https://www.multiplyonlineshop.co.za/

1.6 “the Supplier” shall mean any third party entity or organisation whose goods are offered by MM for sale to you.

1.7 “the Goods” shall mean any and all products offered by MM to you during the course of this Agreement.

1.8 “the Delivery Address” shall mean information supplied by you that is used by MM to describe the physical location where the Goods should be delivered to in fulfilment of this Agreement.

1.9 “Working Day” or “Working Hours” shall mean the period from 08:00 to 17:00 daily excluding Saturday, Sundays and public holidays in the Republic of South Africa.

2. AGREEMENT
2.1 An agreement of sale shall not come into effect until a credit card authorisation is received from the issuing bank and/or where we have confirmed your order to you in writing.

2.2 Subject to the provisions hereof, the elected MM courier company shall deliver the Goods, in a new and unused state, to the Delivery Address, for the amount paid by you, which shall be payable in advance. The Goods shall be as specified by a valid order generated by MM Systems.

2.3 The placement of an item in a shopping basket without completing the payment shall not:
• be an agreement of sale between you and MM. MM shall not be liable in respect of Goods that are no longer available when the order is completed;
• be an order for such Goods; and MM may remove such item from the shopping basket at any time if no stock is available.

2.4 You agree to provide to MM, on request, with all information and proof required for MM to meet its obligations in terms of this Agreement, including but not limited to, the your identity, physical, delivery and e-mail addresses, contact phone numbers, and if necessary bank account and credit card information.

3. STOCK AVAILABILITY
3.1 Stock of all Goods is limited and MM shall take all reasonable steps not to offer those Goods which are no longer in stock.

3.2 However, should Goods which are no longer in stock still be offered in error, MM shall only be liable to refund the amount paid by you at the time of placing the order as stated in clause 13.

4. ELECTRONIC COMMUNICATIONS
4.1 When you visit the Website or communicate with MM electronically, you consent to receiving communications from MM electronically in accordance with our Privacy Policy. All agreements, notices, disclosures and other communications sent by MM will satisfy any legal requirements, including but not limited, to the requirement that such communications should be in writing.

5. HYPERLINKS
5.1 Hyperlinks provided on this Website to third party websites are provided as is and these third party websites are not under the control of MM and by making these links available, MM is not endorsing these third-party websites, their content, goods, services or the owners.

5.2 It is your responsibility to ensure that you read the terms and conditions, privacy and security policies on such third-party websites. MM will not be liable for any loss or damage you suffer, whether directly or indirectly, as a result of your use of third-party websites and/or software. You agree that where you access third party websites you do so entirely at your own risk.

6. PRICES
6.1 MM shall take all reasonable steps to ensure that correct prices are maintained on the Website. In the event that errors occur and the Goods are offered at incorrect prices, MM shall not be obliged to sell the Goods at such incorrect prices and shall only be liable to refund that amount paid by you for the Goods.

7. VALUE-ADDED TAX
7.1 All prices are inclusive of Value-Added tax unless otherwise expressly provided. The provisions of the Value-Added Tax Act, No. 89 of 1991 and subsequent amendments are applicable. 

8. DELIVERIES
8.1 MM has appointed a courier service company to attend to the delivery of the Goods purchased via the Website.

8.2 Deliveries are restricted to delivery addresses within the Republic of South Africa.

8.3 Delivery occurs when the duly appointed courier company delivers the Goods to you, or any person accepting delivery on your behalf claiming to represent you, at the specified Delivery Address. The Delivery Note, generated by MM’s appointed courier company will serve as sufficient proof of such delivery. MM is not responsible for any loss, theft or unauthorised use of the Goods, after it has been delivered to the specified Delivery Address.

Important: Goods with a capacity of larger than 20kgs will be delivered by the Supplier.

8.4 You agree that the courier company will conclude that any person accepting delivery on your behalf at the specified Delivery Address is duly authorised to receive the Goods. The appointed courier company shall not be liable for any loss or liability whatsoever incurred in this regard.

8.5 If you do not inform us that you have not received your order, within 7 (seven) Working Days after the Delivery Note date (or as per the period specified by the supplier) , or the delivery date quoted to you in the absence of a Delivery Note, you are deemed to have received and accepted the Goods.

8.6 MM relies solely on the Delivery Address you have given us and shall not be liable for incomplete, inaccurate or out of date information provided by you. The specified Delivery Address, your contact information or any other information required by MM from you in order to meet the terms of this Agreement. You hereby accept sole responsibility for ensuring that you provide MM with accurate and up to date information whenever you transact with us.

8.7 If, for any reason, MM is unable to deliver the Goods to you at the first attempt, MM will attempt to contact you using the contact information you gave us and MM will use its best endeavours at one additional attempt to deliver the Goods to you. If this attempt also fails, for any reason, MM shall cancel the order and refund you the amount you paid for the Goods.

Should you cancel the order whilst en route, then you will be liable for the cancellation as specified in the returns process in clause 13.

9. PAYMENT
9.1 All amounts payable in terms of this Agreement shall be payable in advance. No Goods will be delivered until payment has been received in full.

9.2
• All payments shall be made via a valid South African MasterCard or VISA credit card, including the Multiply Money Card which must be linked to your HealthSaver account.
• Information on HealthSaver, inclusive of the Multiply Money Card can be accessed on HealthSaver
• For Multipy Money Card information, this can be accessed on Multiply Money
• For EFT/ Multiply Money accounts, this can be accessed on Multiply Money Management or store credit.
• For Multiply Money payment wallet information, this can be accessed on Multiply Money Management

9.3 In the unlikely event that any Goods delivered are not paid for in full, or if payment has been reversed after delivery for any reason whatsoever, you agree that those Goods remain the sole property of MM and will be returned to MM immediately on demand, in an unused condition, with all original packaging and documentation. Any costs for damaged or used Goods, damage to packaging, or the cost of transporting or seizing those Goods will be payable by you on demand.

9.4 MM reserves the right at any time during the delivery process, up until the Goods are physically delivered to you, to cancel your order for any reason whatsoever. In the event that you have already paid for the Goods before the order was cancelled, MM shall ensure that all amounts paid by you for that cancelled order are re-paid in full, no later than 14 (fourteen) Working Days or as determined by your bank, after you are notified that the order has been cancelled. MM undertakes, where possible, not to process the payment of any cancelled orders, and/or, in any event, to refund in full, any cancelled orders that have been processed.

9.5 All legal costs are as between attorney and own client incurred by MM in enforcing or defending any of its rights in terms of this Agreement shall be payable by you, whether incurred by MM prior to or during institution of legal proceedings or if judgment has been granted in connection with the satisfaction of such judgment, and shall be payable on demand.

10. ERRORS AND OMISSIONS
10.1 MM shall take all reasonable efforts to accurately reflect the description, specifications, availability, purchase price, image and delivery charges of the Goods or Services on the Website. Should there be any errors or omissions of whatever nature on the Website; MM shall not be held liable for any loss, claims or expenses relating to such errors and omissions.

11. WARRANTY
11.1 MM does not offer any warranty whatsoever on any Goods sold. All Goods are provided with the Supplier or manufacturer's warranty only, if applicable. In the event that you believe that the Goods may be defective and qualify for a claim against the Supplier or manufacturer’s warranty as the case may be, you shall deal directly with the particular Supplier.

11.2 Guarantees are immediately null and void if Goods has been tampered with, warranty stickers have been removed, and seals on Goods have been broken by anyone other than the Supplier’s or manufacturer’s representative.

12. GOODS LOST OR DAMAGED IN TRANSIT
12.1 If you believe that your Goods were either lost or damaged in transit, you must notify MM no later than 5 (five) (or as specified by supplier in their returns and exchanges policies) Working Days of the Goods being received or being perceived overdue

12.2 In the case of damaged Goods, the unused Goods must be returned to the Supplier as soon as possible with all associated packaging and documentation, the reasonable costs e.g. handling fee will be borne by MM, provided that your claim is valid. MM as well as the Supplier reserve the right, at its sole discretion, to reject such Goods returned, if it is reasonable to believe they were not in fact damaged in transit.

13. EXCHANGES, RETURNS, REFUNDS & CANCELLATIONS

*Subject to the provisions of the applicable laws, when and if applicable*
*Subject to the provisions of the Consumer Protection Act (CPA) and Electronic Communication and Transactions Act (ECTA), when and if applicable:

13.1 Exchanges, Returns and Refunds Policy for Electronic Goods and Fitness Devices
*Cool Off period is 7 days from when the Goods are delivered.
**Handling Fee = 15% (unless otherwise specified by the supplier) of the value of the Goods (a member will be charged a handling fee of 15% (unless otherwise specified by the supplier) of the value of the Goods in the event the member elects to return the good/s to MM)

13.2 Exchanges, Refunds and Returns Policy for Non-Electronic Devices
*Cool Off period is 7 days from when the Goods are delivered.
**Handling Fee = 15% (unless otherwise specified by the supplier) of the value of the Good/s (should you return the Good/s to MM, 15% (unless otherwise specified by the supplier) of the retail value of the Good/s will be charged.

• Refunds will take up to 14 (fourteen) Working Days to reflect in your bank account however this will always been dependent on your bank. Faulty Goods will be returned to the Supplier for assessment as detailed in clause 13 of this Agreement. Goods will either be fixed or exchanged/replaced. Your Good/s will be couriered to the Supplier for assessment. Assessment of the Good/s will take up to 15 (fifteen) Working Days. A Handling Fee may be payable by you.
• MM provides for an online credit to be utilized on the Website when you request for a refund.
• Strictly no cash refunds. Refunds will be paid into the bank account from which the Good/s was purchased. Refunds will only be processed via EFT’s. All refunds will be made into a valid South African MasterCard or VISA credit card. MM will only refund Goods or subscriptions (a subscription refund will only be provided for the remaining non-delivered issues for the subscription duration and not previous periods).

13.3 Voucher Refunds
• Vouchers may not be cancelled or refunded for any reason whatsoever. A voucher cannot be exchanged for cash or for Multiply Online Shop credit. Vouchers are valid for 3 (three) years from the date of issue. The voucher will expire either on redemption for the full value or 3 (three) years after the date on which it was issued. MM may at its sole discretion and by your written request resend the voucher to you.

13.4 Cancellations
• An order can only be cancelled if such order has not yet been processed and is not en route to you. (subject to track and trace). If the Goods have already been processed it will follow the ‘Returns’ process detailed in clause 13 above.

13.5 Goods that cannot be Exchanged, Returned, Refunded
• a digital Good such as an eBook or electronic voucher including airtime.
• a newspaper, periodical or book which you have received;
• a foodstuff, beverage or other product intended for everyday consumption;
• a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, baby formula, maternity underwear, nappies and wipes;
• a beauty product or fragrance which has been opened;
• a product which has been personalised for you or made to your specifications;
• a product which you have personalised after receiving or
• a Good that has been assembled after delivery.

14. DISCLAIMER FOR LIABILITY
14.1 Save for the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither MM nor any of its agents, representatives or employee’s shall be jointly or severally liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use the Website, the services or content provided from and through it. In addition, MM makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from the Website are free from errors or omissions or that the service will be completely uninterrupted and error free.

14.2 You shall have no claim against MM and you hereby indemnify and hold MM harmless and free from liability in respect of any loss, damage or cost caused by or arising from:
• Any fact or circumstances beyond the reasonable control of MM; specifically including, but not limited to, acts of God or Force Majeure or;
• Any downtime, outage, interruption in or non- availability of any of the services of the MM’s Systems and infrastructure;
• Any infringement of your rights of privacy, constitutional and/or any other like rights (including those of any other person or entity), arising from the supply of Goods provided in terms of this Agreement;
• Any breach of security by any third party or any breach of confidentiality by a third party or otherwise arising from any access howsoever obtained by a third party to your information, data or content;
• The damage, contamination or corruption of any kind of your data, material, information and/or content howsoever occasioned;
• Without limiting the foregoing, any fact, cause or circumstances whatsoever and howsoever arising if MM has substantially performed its obligations under this Agreement.
• Any Goods specifications or images that may have subsequently changed, or have been erroneously represented by MM in any way;
• Following the advice offered by MM with regard to the suitability of any Good for any purpose. Such advice is offered as a guide only, and MM does not warrant that any Good sold is fit for any purpose   whatsoever.
• You use or inability to use any Good sold on this Website.

14.3 Notwithstanding anything to the contrary contained in this Agreement or in any addendum or annexure to this Agreement, you shall have no claim against MM and you hereby indemnify and hold MM harmless and free from liability in respect of any loss, damage or cost which is indirect, consequential or incidental in nature.

14.4 MM reserves the right to take whatever action it deems necessary and fit at any time to preserve the security and reliable operation of MM Systems and you undertake that you will not do or permit anything to be done which will compromise the security of MM’s Systems.

14.5 On no account will the full extent of MM’s liability to you, in the event of lost or damaged goods, exceed the original order amount for those Goods.

15. INTELLECTUAL PROPERTY
15.1 All the images, content, trademarks and data of this Website, including but not limited to, software, databases, icons, hyperlinks, private information, designs and agreements are the property of or licenced to MM .

15.2 You shall not be entitled to use any of the images, content, trademarks, logos, brand names, domain names or other marks of MM or any of its associates, without the prior written approval of MM.

16. CESSION, DELEGATION OR ASSIGNMENT
16.1 MM shall be entitled to cede, assign, transfer or delegate all or any of its rights or obligations under this Agreement to an affiliate of MM or to any third party.

17. DOMICILIUM
17.1 The parties choose specific addresses for the purposes of giving any notice, the payment of any sum, the service of any process and for any other purpose arising from this Agreement. In your case, the physical address you provide with your registration information and in the case of MM, the physical address given in the “Contact Us” page of the Website.
17.2 Any notice in terms of this Agreement shall be valid and effective only if in writing.

17.3 Any notice given and any payment made by one party to the other (“the addressee”) which: – is delivered by hand during the normal business hours of the addressee at the addressee’s specified physical address for the time being shall be presumed, until the contrary is proved, to have been received by the addressee at the time of delivery;

– is posted by prepaid Specified post from an address within South Africa to the addressee at the addressee’s specified physical address for the time being, shall be presumed, until the contrary is proved, to have been received by the addressee on the 7th (seventh) Working Day after the date of posting;

– is transmitted by fax or e-mail shall be deemed (in the absence of proof to the contrary) to have been received the day after transmission, provided that where it is transmitted outside of normal Working hours, it shall be deemed to have been received by the close of business on the next business day.

18. SECURITY
18.1 Any person that delivers or attempts to deliver any damaging code to the Website, attempts to gain unauthorized access to the Website and any malicious use of the Website shall be prosecuted and civil damages shall be claimed in the event that MM suffers any damage or loss.

18.2 You agree and warrant that your user name and password shall:
• be used only by you and
• not be disclosed to any third party.

18.3 You agree and understand that MM shall take all reasonable precautionary steps to ensure the integrity and security of the Website and back-office applications.

19. CHANGES TO AGREEMENT
19.1 MM may, in its sole discretion, change this Agreement or any part thereof at any time without prior notice.

20. DISPUTES
20.1 Any dispute of any nature whatsoever arising between the Parties on any matter relating to this Agreement that is not resolved through the normal Multiply complaints resolution process shall be referred to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. Arbitration proceedings shall be conducted in Centurion. The arbitration rules may be downloaded here.

21. LEGAL MATTERS
21.1 MM may, at its sole discretion and at any time, amend these rules and any business rules associated with them in anyway. These amendments may include, but are not limited to, changes to the amounts and percentages referred to in the Multiply Programme rules. We will give you reasonable notice of any changes in the Multiply Programme rules by publishing the details on the Website or disclosing the information in any other way that we determine at our discretion.

21.2 MM may at its sole discretion decide on who may participate in the Multiply Programme.

21.3 All Multiply benefits take into account applicable legislation and recognised legal practices. If the applicable legislation or legal practices change, we reserve the right to adjust the benefits accordingly.

21.4 You agree that all information supplied by MM is confidential and shall remain the property of MM.

21.5 You do not have a right, title, interest or claim of or to that information. This applies to information that is supplied at any time to you and in whatever form.

21.6 You agree that any purchase from a Multiply Online Shop Supplier available on the Website is intended for personal use only. Goods purchased with the intention of conducting any form of commercial enterprise are strictly prohibited. MM reserves the right to cancel your membership if you act contrary to this provision.

21.7 You acknowledge that the Multiply Online Shop is an online retailer and accordingly does not as a general rule keep physical stock of Goods advertised on the Website.

22. PRIVACY POLICY
22.1 This Privacy Policy governs the manner in which MM treats your personal information collected from you when MM communicates with you, if by post, telephone, SMS, email, use of the Website or any other means (referred to as “Collection Methods”):
MM respects your privacy and personal information and for this reason, MM takes all reasonable measures, in accordance with this Privacy Policy, to protect your personal information and to keep it confidential.
By joining the Multiply Programme, visiting and/or using the Website, interacting with the Multiply Contact Centre, purchasing Goods or using the Multiply Programme in whatsoever way, you hereby consent to MM sharing certain of your personal information with MM’s affiliates and third party service providers in the ordinary course of MM’s business of providing you with the services in relation to the Multiply Programme.

22.2. What is personal information? Personal information refers to information that identifies or relates specifically to you, and means personal information as defined in the Protection of Personal Information Act, 2013, for example, but not limited to your name, surname, contact details, income, payment records, age and identity number.
This includes information about your buying patterns, habits, preferences where you shop, where you bank, how you invest and all related information.

22.3. How does the MM collect your personal information?
• MM collects your personal information through any of the aforesaid Collection Methods when we interact with you.
• MM contracts with several online service providers to help manage and optimise the Website and communications.
• MM makes use of the services of a marketing company to help measure the effectiveness of MM’s advertising and how visitors use the Website. To do this, MM makes use of cookies (small pieces of text information).
• The type of information collected includes, for example, the product codes and prices for merchandise that you purchase and the web pages visited.
• By supplementing MM’s records, this information helps MM with consumer insights like what web pages are visited the most, which of MM’s products you are most interested in , and the kinds of offers you would like to see.
• Although MM’s marketing company logs the information coming from the site on MM’s behalf, MM controls how that data may and may not be used. Furthermore, the marketing company is unable to link the information retrieved from the Website to you as the data is deidentified and therefore only provides MM with statistical data relating to the Website's visitors in general.

22.4. Why & How MM collects and uses Information
In order to continuously improve your experience with using the Website and purchasing Goods offered by the Multiply, it is important for MM to find out exactly what you need and want from us. Here are some of the reasons why we collect your personal information:
• to be able to identify you;
• to process your instructions or requests;
• to ensure that we meet your needs, MM may collect and analyse your personal information and combine all that information about you to compile a profile of you in order for MM to personalise and tailor services to meet your specific needs;
• to send you promotional information but only if you have consented to receive promotional communication. If any of the promotional information relates to products, promotions, news or services of an Affiliate, and if you indicate that you would like more details, MM may inform the Affiliate to contact you directly;
• to update MM’s data with missing, incomplete or updated personal details if you are an existing client of MM .
Your privacy is important to MM. MM will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties, for their independent use, without your written consent.

22.5. Protection of your Personal Information
• MM values the personal information that you share with us and will therefore take reasonable steps to protect your’ personal information from loss, misuse or unauthorised alteration.
• Your personal information is stored in secure databases that have built-in safeguards to ensure the privacy and confidentiality of your personal information.
• When you use MM’s services or facilities you will be given a UserID, and/or OTP. You must always keep the UserID a secret and ensure that you do not disclose it to anyone.

22.6. Correction of Personal Information
• If you ever want to update or correct any of your personal information held by MM , kindly contact the Multiply Contact Centre on 0861 88 66 00, available during Working Hours - 08:00 to 17:00 daily excluding Saturday, Sundays and public holidays in the Republic of South Africa.
• Alternatively, you can update and correct their information themselves by logging onto the Website.
22.7. Personal Information held by or disclosed by you to a third party
• MM is not responsible for any representations or information or warranties or content on any website of a third party websites (including websites linked to this Website or websites facilitated by MM), MM does not exercise control over third parties' privacy policies and you should refer to that third party’s privacy policy to see If your privacy is sufficiently protected.

22.8. Cookies
• MM uses cookies.
• MM uses the word "cookie" to refer to information that is sent from the Website to your hard drive, where it is saved. In this way, the next time you use the Website, MM will know who you are and that you have visited the Website before.

22.9. Changes to this Privacy Policy
• MM may amend this Privacy Policy from time to time and you agree to periodically visit the Website to view the current version of this Privacy Policy.
• The amended version of the Privacy Policy shall supersede and replace all previous versions thereof.

22.10. Which Laws apply
• This Privacy Policy will be governed by the laws of the Republic of South Africa. You consent to the jurisdiction of the South African courts for any dispute which may arise out of this Privacy Policy.

23. Returns for clothing apparel

For hygiene reasons, unsealed underwear items (including swimwear but excluding bras) may not be returned unless defective/damage upon receipt of delivery

RETURNS POLICY

If you as a member are not completely satisfied, you are able to return the product/s to the supplier and the supplier will be obligated to either repair/replace it or credit the members bank account (from which the  payment was made for the initial order), subject to the Multiply and Supplier terms and conditions.

23.1 Unwanted Products

You can return an unwanted product/s to the supplier provided: 

• It is undamaged and unused, with the original labels and stickers still attached
• It is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples
• It is not missing any accessories or additional parts
• It is not listed in section 2 – Product/s not eligible for return; and

Once the Supplier has inspected the product/s and validated the return, the Supplier will credit your bank account (from which the payment was made for the initial order) with the full purchase price of the product within 8 days of the return (or refund you if that is your preference).  Please bear in mind that refunds can take up to 30 working days to reflect in your bank account (from which the payment was made for the initial order).
 
The supplier is under no obligation to accept a damaged product/s that is being returned, not in a re-saleable condition or missing any accessories or parts. 

Exchanges

Products can be exchanged for a different size/colour provided the required size/colour is available at the same price as the product originally purchased. In the event the required option is not available, then the Supplier will credit your bank account (from which the payment was made for the initial order) with the purchase price of the product/s within the above specified time frame.

Incorrect product delivered

If the incorrect product/s is accidentally delivered to you or if the product/s is not as described on the Multiply Online Shop (or if it is missing any accessories or parts), please notify the supplier  and the product/s will be collected from you at no extra charge. Once the supplier has inspected the product/s and validated the return, then the supplier will, at your choice, deliver the correct product/s to you.

23.2  Products not eligible for refund/ exchange (credit) / exchange

The following products are not eligible for a refund (credit) or exchange:

• swim wear
• electronic vouchers
• books
• intimates, lingerie, swimwear, bodysuits or underwear
• jewellery for piercings
• a beauty product or fragrance which has been used
• foodstuff, beverages or other products intended for everyday consumption
• products which have been personalized for you or made to your specifications, unless defective and
• masks

23.3  Products damaged on delivery

Should a product/s be damaged at the time of delivery / collection, please contact the supplier directly on the returns address provided below.

Collection of the product/s will come at no extra charge to you. Once the product/s have been inspected and the return is validated, the supplier will, at your choice, repair/replace the product. If such repair/replacement is possible the supplier will credit your bank account (from which the payment was made for the initial order) with the full purchase price of the product/s (or refund you). Refunds (credits) are normally handled within 30 days of logging the return.  Products damaged on delivery will be replaced.

23.4  Defective products

Normal wear and tear will not constitute as a defect.

23.5  Charges

If you return a defective product but fail to return all the accessories or parts that were sold with the product/s, your request will be refused.

If you return a product/s that do not comply with these terms and conditions, you may be liable to reimburse the respective supplier for costs incurred in returning the product/s.

PRIVACY POLICY

 1.     Who we are

Momentum Multiply (Pty) Ltd, part of Momentum Metropolitan Holdings (MMH), is a rewards programme that guides, motivates and encourages its members to become holistically well by taking everyday steps to live healthier. We do this by giving members access to various wellness and leisure facilities and services. Multiply also offers members discounts and cashbacks at various providers and services to incentivise and reward wellness behaviours.

 2.     The purpose of the notice

This Privacy Policy governs the manner in which Multiply (‘we’, ‘our’, ‘us’, ‘Multiply’, the ‘company’) treats your personal information, collected electronically when you use our digital platforms to apply online for certain products and services, you contact us electronically or you register for one of the services we offer on our digital platforms. The purpose of this Notice is to inform Multiply members about the type of personal information the company collects, and the ways in which it is collected, shared, protected, used and stored.

We respect your privacy and your personal information, and for this reason we will take all reasonable measures, in accordance with this Policy, to protect your personal information to keep it confidential, even when you are no longer a member.

We will maintain the confidentiality of your personal information and comply with the Protection of Personal Information, Act 4 of 2013 (POPIA) when processing your personal information.

Multiply provides, amongst others, the following products and services:

• •Multiply rewards programme; and

• •Multiply Money savings and payment wallets

We briefly outline the principles below:

• •We will only collect, disclose, collate, process and store (use) your personal information with your express consent, unless we are legally required to do so, and will only use such information for the lawful purpose for which it is required.

We will disclose, in writing, the specific purpose for which we use, request and store your personal information. We will also keep a record of that personal information and the specific purpose for which we collect it.

By accepting the Privacy Policy, you agree to us collecting and processing your personal information within Momentum Multiply, Momentum Metropolitan Holdings Group and its subsidiaries, sharing your personal information with our third parties and further processing your information as outlined in this Policy for the purposes of providing you with the Multiply membership and Multiply Money benefit.

  3.     Information disclosure

3.1  What is personal information?
Personal information refers to any information that identifies you or specifically relates to you. Personal information includes, but is not limited to, the following information about you:

• •Your marital status (like married, single, divorced), your national origin, your age, your language, birth, education;

• •Your financial information, which may include your financial history (like your income or your buying, investing and banking behaviour based on, amongst others, account transactions);

• •Your identifying number (like an account number, identity number or passport number);

• •Your email address, location information, physical address (like residential address, work address or your physical location), and telephone number (including your cellular number, home landline or office work number);

• •Your online identifiers such as social media profiles;

• •Your biometric information (like fingerprints, signature or voice);

• •Your race and gender;

• •Your physical health, mental health, wellbeing, disability, religion, belief, conscience, culture.

• •Your medical history (like your HIV/AIDS status and any medical history disclosed or obtained), criminal history, employment history;

• •Your personal views, preferences and opinions;

• •Your confidential correspondence; and

• •Another’s views or opinions about you and your name also constitute your personal information.
  
  

3.2 What is special personal information
Special personal information is personal information about the following:

• •Your religious and your philosophical beliefs (for example where you enter a competition, and you are requested to express your philosophical view);

• •Your race (for example where you apply for a product or service where the statistical information must be recorded);

• •Your ethnic origin;

• •Your trade union membership;

• •Your political beliefs;

• •Your health (for example where you apply for an insurance policy or medical- or health-related products);

• •Your biometric information (for example to verify your identity); and

• •Your criminal behaviour and alleged commission of an offence (for example to prevent money laundering as required by law or when you apply for employment or enter into a relationship with us).

3.3 What type of personal information does Multiply collect?

Personal information collected by Multiply can include, but is not limited to, a data subject’s name, contact, birth date, identity number, gender, employment details, marital, family, policy, bank account, wearable device information, medical and health information.

When personal information is collected, Multiply will indicate the purpose for the collection and whether the information required is compulsory or voluntary.

3.4  How does Multiply collect personal information?
The company collects information either directly from the data subject, the employer or through financial services intermediaries. In certain instances, Multiply may collect information from third parties and partners on its behalf across all channels. The source from which personal information was obtained, if not directly from the data subject, will be disclosed.

3.5  When will we process your personal information?
We will only process your personal information for lawful purposes related to our business if the following circumstances apply:

• •You have consented thereto;

• •A person legally authorised by you, the law or a court, has consented thereto;

• •It is necessary to conclude or perform under a contract we have with you;

• •The law requires or permits it;

• •It is required to protect or pursue your legitimate interest, ours or that of a third party; and

• •You are a child, and a competent person (such as a parent or guardian) has consented thereto on your behalf.
  
  

3.6  When will we process your special personal information?
We may process your special personal information under the following circumstances:

• •If you have consented to the processing thereof;

• •If the processing is needed to create, use or protect a right or obligation in law;

• •If the processing is for statistical or research purposes;

• •If the special personal information was made public by you;

• •If the processing is required by law; and

• •If racial information is processed and the processing is required to identify you.
  
  

3.7  Reasons for processing your personal information
We will process your personal information for any of the following reasons:

• •Location information for the purposes of recording Safe Dayz journeys and for Safety Alert emergency callouts where the features have to voluntarily be activated as part of the products signed up for with Momentum Metropolitan;

• •To process payment instruments (such as a cheque) and payment instructions (such as a debit order or a stop order deduction);

• •To create, manufacture and print payment instruments (such as a cheque) and payment devices (such as a debit card);

• •To open, manage and maintain your accounts or membership, contracts, agreements or relationship with us;

• •To enable us to deliver goods, documents or notices to you;

• •For security and identity verification, and to check the accuracy of your personal information.

• •To communicate with you and carry out your instructions and requests;

• •For customer satisfaction surveys, promotional and other competitions;

• •To enable you to participate in the rewards programme: determine your qualification for participation, rewards points, rewards level, and monitor your buying behaviour with our rewards partners to allocate the correct points or inform you of appropriate products, goods and services you may be interested in, or to inform our reward partners about your purchasing behaviour;

• •To enable you to save earned cashbacks and money deposited into your wallet as well as to earn interest on your funds;

• •To process payments from your wallets;

• •To enable you to participate in and make use of value-added products and services; or

• •For any other related purposes.
  
  

3.8  Processing the information of a child
Momentum Metropolitan takes the privacy of children very seriously. Children under the age of 18 years should obtain their guardian’s consent before providing or submitting any personal information about themselves on the MMH website.

We will not require children under this age to provide any personal information other than that which is reasonably necessary to use the MMH website.

If we determine that a user is under the age of 18, we will not use or maintain his or her personal information without the guardian’s consent.

A child is a person who is defined as a child by a country’s legislation, and who has not been recognised as an adult by the courts. We process the personal information of children if the law permits this. We will only process the personal information of children if any one or more of the following applies:

• •A person with the ability to sign legal agreements has consented to the processing, as the parent or guardian of the child;

• •The child’s personal information was made public by the child, with the consent of a person who can sign legal agreements;

• •The processing is for statistical or research purposes and all legal conditions are met;

• •Where the child is an heir in a will, if required to give effect to the will;

• •Where the child is a beneficiary of a trust, if required to give effect to the trust deed;

• •Where the child is legally old enough to open a bank account without assistance from their parent or guardian; or

• •Where the child is legally old enough to sign a document as a witness without assistance from their parent or guardian.
  
  

3.9  Obtaining personal information about members
We collect information about you in the following ways:

• •Directly from you;

• •Based on your use of our products, services, or service channels (such as our websites and  applications);

• •Based on how you engage or interact with us, such as on social media, and through emails, letters, telephone calls, and surveys;

• •From public sources (such as newspapers); and

• •From third parties for the purposes of conducting our business (such as partners, reward partners, list providers, our rewards programme’s retail and online partners, or our service providers).

•If the law requires us to do so, we will ask for your consent before collecting personal information about you from third parties. The third parties from whom we may collect your personal information include, but are not limited to, the following:

• •Members of the MMH group, any connected companies, subsidiary companies, its associates, cessionaries, delegates, assignees, affiliates or successors in title and appointed third parties (such as its authorised agents, partners, contractors and suppliers) for any of the purposes identified in this Privacy Policy.

• •Your spouse, dependants, partners, employer, joint applicant or account holder and other similar sources;

• •People you have authorised to share your personal information with, such as a person that makes a travel booking on your behalf, or a medical practitioner for insurance purposes;

• •Attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements;

• •Payment processing service providers, merchants, banks and other persons that assist with the processing of your payment instructions;

• •Insurers, brokers, other financial institutions or other organisations;

• •Law enforcement and fraud prevention agencies, and other persons tasked with the prevention and prosecution of crime;

• •Regulatory authorities, industry ombudsmen, government departments, and local and international tax authorities;

• •Credit bureaux;

• •Trustees, executors or curators appointed by a court of law;

• •Cheque verification service providers;

• •Our service providers, agents and sub-contractors such as couriers and other persons we use to offer and provide products and services to you;

• •Courts of law or tribunals;

• •Participating partners, whether retail or online, in our customer loyalty reward programmes.

• •Suppliers in the delivery of our wallet and payment services;

• •Our joint venture partners;

• •Marketing list providers; and

• •Digital data transformation or aggregation services which you have authorised to collect activity, health or other digital data streams and share with us.
  
  

3.10   Processing information about persons related to a juristic person
If you are a juristic person, such as a company or close corporation, we may collect and use personal information related to the juristic person’s directors, officers, employees, beneficial owners, partners, shareholders, members, authorised signatories, representatives, agents, payers, payees, customers, guarantors, spouses of guarantors, sureties, spouses of sureties, other security providers and other persons related to the juristic person.

If you provide the personal information of a related person to us, you warrant that the related person is aware that you are sharing their personal information with us, and that the related person has consented thereto.

We will process the personal information of related persons as stated in this Privacy Policy, thus references to “you” or “your” in this Privacy Policy will include related persons with the necessary amendments.

3.11   Direct marketing
If you consent, Multiply may use your personal or other information to tell you about products, services and special offers from the company or other subsidiaries of Momentum Metropolitan.

We will use your personal information to market Multiply and Multiply Money related products and services to you.

• •We will do this in person, by post, by telephone, or electronic channels such as SMS, email and other digital channels.

• •In all cases, you can tell us to stop sending marketing communications to you at any time.
  
  

 4.     Use of location services

We use location services for specific products and services through our websites and applications. The location services will only be switched on with the prior consent of the user. The use of location services is set out in the purpose of collection of data.

Multiply collects and processes location information for the purpose of recording Safe Dayz journeys and Safety Alert emergency callouts. These features are voluntarily activated as part of the products signed up for with Multiply and Momentum Metropolitan.

5.     Confidentiality and security

5.1  Routine precautions
Multiply has physical, technological and procedural security safeguards in place and will use its best endeavours to protect your personal information.

Personal information refers to information that identifies or relates specifically to you, which for example include:

• •Your name

• •Age

• •Gender

• •Identity number

• •Your assets and liabilities

• •Your income

• •Your employment details

• •Payment records

• •Your contact details

• •Your marital status

• •Family information

• •Bank account information

• •Medical or health information

• •Your policy information

Any information about what you buy, where you shop, where you bank, how you invest, your health behaviour, your health transactions and all related information will also be regarded as personal information.

In short, any information that we know about you will be regarded as your personal information.

 6.     Your personal information

6.1  Securing personal information
Multiply will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. The company will store all the personal information in secured environments, for example on secured servers in a protected data centre.

6.2  How you can review and correct your personal information
You can request to review your personal information contained in Multiply’s records at any time to correct or update the information. If the purpose for which your personal information was requested initially does not exist anymore, for example you no longer have a contract with us, you may request information held by the company to be removed. However, Multiply can decline your request to delete the information from its records if other legislation requires the continued retention thereof or if it has been de-identified.

6.3  Managing data privacy at Momentum Metropolitan Board level and reporting frequency
The Momentum Metropolitan Board Risk Capital and Compliance Committee (BRCC) is a sub-committee of the Board that is accountable to address and manage the risk of data privacy and cyber security. The BRCC follows the board cycle and convenes on a quarterly basis. The Momentum Metropolitan Chief Risk Officer (CRO) is the business representative on BRCC for data privacy, data security and cyber security. The Momentum Metropolitan Chief Risk Officer and Multiply’s Chief Risk Officers provide guidance and input regarding appropriate risk management.

6.4  Employee training on cyber security and data privacy
Employee training on cyber security and data privacy forms part of ongoing compliance training. Cyber security training is currently further required as a basic compliance training that all employees must complete. As part of the POPIA management programme, there is specific focus on training, awareness as well as communication, that will cover data privacy, data security and more detailed cyber security training as mandatory compliance training for all staff. The POPIA management programme is actively managed at Momentum Metropolitan Group level with participation of all business entities and subsidiaries of Momentum Metropolitan, including Momentum Multiply.

6.5  Centralised cyber security and data security functions and coordination
To deal with cyber security and data privacy, two separate centralised functions exist within Momentum Metropolitan. The IT security environment includes the management of cyber security as a capability and the data management environment deals with the aspects of data privacy and extended data security and privacy, which is enabled through IT security.

6.6  How we use cookies
Multiply uses and stores cookies, pixels, and other technologies (collectively, cookies) to recognise your browser or device and provide you with essential features and services, and for additional purposes, including:

• •Recognising you when you sign-in to use our services. This allows us to provide you with product recommendations, display personalised content, and recognises you as a registered member;

• •Conducting research and diagnostics to improve Multiply’s content, products, and services;

• •Preventing fraudulent activity;

• •Improving security; and

• •Reporting. This allows us to measure and analyse the performance of our services.

You can manage browser cookies through your browser settings. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire.

You agree that we will be entitled to send cookies from this website to your computer. We use the word cookie to refer to information that is sent from this website to your hard drive, where it is saved. It contains information to personalise your experience on this website. In this way, the next time you use this website we will know who you are and that you have visited this website before.

6.7  Third parties
We do not exercise control over affiliate parties’ privacy policies (personal information and third parties). Because we are not responsible for any representations, information, warranties or content on any website of an affiliate party (including websites linked to this website or websites facilitated by us), we do not exercise control over affiliate parties’ privacy policies, and you should refer to the privacy policy of any such affiliate party to see how such party protects your privacy.

6.8  Sharing your information
Multiply will only share your personal information with third parties if you have consented to such disclosure. If consent has been obtained, the company may share your personal information with persons or organisations within and outside of MMH.

Where Multiply discloses personal information to intermediaries, other financial institutions, insurers or any other third parties, the third parties will be obliged to use that personal information only for the reasons and purposes it was disclosed for. Multiply may be obliged to disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, or for the purposes of protecting the interest of its members, for example, fraud prevention or to give effect to an agreement.

Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties, for their independent use, without your consent.

We may disclose your personal information to the following third parties:

• •Other companies in the Momentum Metropolitan Holdings Group of companies;

• •Selected third parties to provide us with services, including companies that provide us with technical support and assistance in respect of the website, companies that provide back-office services, companies that provide hosting services or, that track the website’s activities and analytics, and companies engaged to market and distribute MMH products or services and conduct research on our behalf;

• •Professional advisers, judicial, regulatory and law enforcement bodies;

• •A third party that acquires all or part of our assets or shares, or that succeeds us in carrying on all or a part of our business, whether by merger, acquisition, re-organisation or otherwise;

• •In order for us to ensure that we meet your needs, we may collect and analyse your personal information and combine all the information that we have about you to compile a profile of you for us to personalise and tailor our services to meet your specific needs; and

• •Once we have collected and analysed your personal information, we may send you promotional material or details which we think may be of interest to you. If any of this promotional information relates to products, promotions, news or services of an affiliate party, and if you indicate that you would like more details, we may inform the affiliate party to contact you directly. We will, however, only inform an affiliate party to contact you directly if you have indicated that you agree.

If at any stage, after you have given us your consent, you no longer wish for us to use or share your personal information with an affiliate party, you may withdraw your consent at any stage. By choosing to withdraw your consent to affiliated third parties there may be an impact on our offering to you, and it will be explained to you on your request to withdraw your consent. 

6.9  Cross border sharing
We will only transfer your personal information to third parties in another country under one or more of the following circumstances:

• •Where your personal information will be adequately protected under the other country’s laws or an agreement with the third-party recipient;

• •Where the transfer is necessary to enter into, or perform, under a contract with you or a contract with a third party that is in your interest;

• •Where you have consented to the transfer;

• •Where it is not reasonably practical to obtain your consent, and the transfer is in your interest.

This transfer will happen within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in your country, or if the other country’s laws provide better protection, the other country’s laws would be agreed to and applied.

An example of us transferring your personal information to another country would be when you make payments if you purchase goods or services in a foreign country.

TAKE NOTE: As the MMH Group operates in several countries, your personal information may be shared within the MMH group entities in other countries and processed in those countries.

7.     Changes to privacy policy

7.1  Perusing amendments to the policy and our right to amend this Privacy Policy

We reserve the right, in our sole discretion to amend (including without limitation, by the addition of new terms and conditions) this Privacy Policy from time to time. You agree to review the Privacy Policy whenever you visit this website for any such amendments. Save as expressly provided to the contrary in this Privacy Policy, the amended version of the Privacy Policy shall supersede and replace all previous versions thereof.

7.2  Which laws apply?
This Privacy Policy will be governed by and construed and interpreted in accordance with the laws of South Africa. To the extent that a court has jurisdiction over any dispute which may arise out of or in connection with this Privacy Policy, we both submit to the jurisdiction of the South African courts.

 8.     Questions regarding Multiply’s Privacy Policy

If you have any questions about this notice or Multiply’s treatment of your personal information, send an email to [email protected].

SPEND LIMIT RULES

From January, Multiply Premier members will have two yearly spending limits within the online shop: one for products and one for vouchers.

All Products
What you get 
In any calendar year from January to December, the percentage discount you will receive on the all products on the online shop depends on your Multiply level or status. The spend limit on products includes the combined amount you spend on all products on the online shop. Your spending limit is on the retail price before your Multiply status discount is applied. Once you have reached your spending limit, you still enjoy the same discount as Multiply Starter members on your purchases for the rest of the year, which is 5% discount (unless otherwise stipulated for the product being purchased), meaning you get even more value.

Multiply Premier 
Enjoy maximum discounts up to:
Single membership - R20 000 per year
Family membership - R30 000 per family per year

Multiply Starter 
No spending limit applies to Multiply Starter members.

All Vouchers
What you get 
In any calendar year from January to December, the percentage discount you will receive on online shop partner vouchers depends on your Multiply Premier status. The spend limit on vouchers includes the combined amount you spend on all vouchers on the online shop. Your spending limit is on the retail price before your Multiply status discount is applied. Once you have reached your spending limit, you still enjoy the same discount as Multiply Starter members on your purchases for the rest of the year, which is 5% discount (unless otherwise stipulated for the product being purchased), meaning you get even more value.

Multiply Premier 
Enjoy maximum discounts up to:
Single membership - R20 000 per year
Family membership - R30 000 per family per year

Multiply Starter 
No spending limit applies to Multiply starter members and you get a minimum 5% discount on all partner vouchers on the online shop. (unless otherwise stipulated for the product being purchased) on all partner vouchers on the online shop.

Special Offers
The online shop will also have regular “Special Offers”. Purchases of physical products in the “Special Offers” category will not count towards your spend limit, regardless of your Multiply status.
However, physical products listed in a specific campaign category – although displaying a special offer sticker - will count towards your spend limit.
Vouchers that are purchased as a special offer will still count towards your annual spend limit.
Subscribe to the “Special Offers” newsletter and get notified immediately when new offers are available.
Remember that stocks are limited!

DELIVERY FEES

Delivery fees are to be determined by the weight of the product/s purchased. The delivery fees are inclusive of VAT.

Weight     Fee
0-2kg     R75.00
Above 2kg up to 5kg     R90.00
Above 5kg     R150.00

Should a member purchase more than 1 (one) product at the same time. The weight of both products will be added to provide 1 weighing. For clarity, should the 1st product be 2kg and the 2nd product be 1kg, the combined weight for both products will be 3kg = R90.00. This rule will further apply when products are purchased from different brands.
The final weight of the product/s will be visible on the checkout page, prior to payment.
The weight of each product shall be found under the heading – Technical Specifications.
The weight of each product is provided to the Multiply Online Shop by the supplier. Multiply shall not be liable for incorrect weight determinations.
PLEASE NOTE: Delivery Fees are only charged on physical items.

CASHBACKS TERMS AND CONDITIONS

1. Multiply will give you a percentage of your spend back in cash if you choose the cashback option instead of discounts when you shop on the Multiply online shop, once your purchase has been confirmed.

2. If you choose cashbacks when you checkout, you will pay the full amount and you will get your cashbacks, based on your Multiply status percentage, transferred directly into your Multiply Money savings wallet.

3. If you choose the discount, you will pay the reduced amount.

4. Cashbacks will be transferred into your Multiply Money savings wallet which enables you to save and earn interest.

5. To use your cashbacks, you must transfer them to your Multiply Money payment wallet, using the Multiply Money app or by logging into multiply.co.za.

6. If any of our cashback partners make changes to the list of excluded items, these changes will automatically form part of the items that do not qualify for cashbacks.

7. The percentage of cashbacks you earn depends on your Multiply status and on the cashback partner. Visit multiply.co.za for more information on the cashbacks you can earn at each partner.

8. Spend limits for the Multiply online shop will apply. Visit the Multiply online shop spend limit rules for more information.

9. Cashbacks earned on the Multiply online shop will be transferred into your Multiply Money savings wallet within 24 hours of your purchase.

10. If you return, cancel or the purchased item is out of stock from the Multiply Online Shop that earned cashbacks, we will refund you the amount of the item in Multiply Online shop credit minus the cashbacks you earned. The cashbacks you earned will remain in your Multiply Money savings wallet.

11. You can view the cashbacks you have earned on your monthly Multiply Money statement or contact Multiply Money on 086 011 1183 or [email protected]

12. If your Multiply Money benefit has not yet been created, you must immediately contact the Multiply Money contact centre on 086 011 1183 or [email protected] so that your Multiply Money savings wallet can be created and cashbacks can be allocated to you.

13. If your Multiply membership is for whatever reason suspended or cancelled, cashbacks will not be allocated to you.

14. Multiply reserves the right to at any time exempt certain products from earning cashbacks at our sole discretion.

15. Cashback partners are subject to change at any time, without notice.

Multiply Money payment wallet Terms and Conditions

• The balance displayed on the Online Shop is from your Payment wallet.
• The amount displayed might not be the most accurate amount if there are funds waiting to be cleared
• To transact you will be required to transfer funds from your savings wallet to the payment
• Payments from the wallet will only be possible if the client mobile number provided has been verified.
• If the verification fails the client is required to contact the Multiply Money call center on 0860 11 11 83
• If you select the MM payment wallet as a payment option and cancel the transaction, there will be a delay to refund the funds back into your account (standard banking rules apply ) with regards to cancelled transactions.

Lookout for upcoming competitions on the Shop.

Campaigns

I received communication about flashdeals, when I logged on there were limited products; How can I ensure I am able to get the products?

Flash deals are available as long as stock is available. Unfortunately, stock cannot be reserved for members; it is sold on a first-come, first-serve basis.

I logged on to buy and there was a technical issue on your platform, now I have missed up on a great opportunity. Will I be accommodated?

We attempt to assist members who encounter issues while shopping, but unfortunately, we cannot reserve stock. The sooner we are alerted of the problem, the sooner we can assist.

Gold Campaign 

What is this Gold campaign?
Multiply is offering Starter, Bronze and Silver clients an opportunity to get Gold discounts on all physical products and selected voucher partners!

How is my starter limit affected?
There is no limit on starter, that does not change.

How is my spend limit affected?
As per product rule, the current spend limit rules will apply.

Which vouchers can I buy for this Gold Campaign?
For the specified period, clients can get gold savings on Makro vouchers (cashbacks or discounts) and Woolworths gift cards (cashbacks).

What products can I buy during this campaign?
If you are on starter, bronze or silver you can enjoy Gold savings (discounts or cashbacks) on all the Multiply online shop physical products.

How long is the campaign running for?
The campaign start date is 14 June 2020 till 1^st of August 2021

RETURNS & REPAIRS: A - Z

A.

Afritrail:

AfriTrail 1 year warranty

All AfriTrail Products come with a manufacturer's warranty only for non-commercial products:
Seagull Industries (Pty) ltd warrants all AfriTrail branded products sold in South Africa, against defects of material or manufacture for a period of 1 year from the date of initial purchase.  

Seagull Industries will repair or replace the product, at its discretion, should a warrantable defect arise within the warranty period. If the exact model is unavailable a model of equivalent nature will be substituted at Seagull Industries’ discretion. This warranty excludes faults and failures caused by improper use and abuse; fair wear and tear; or failure to follow instructions regarding care and maintenance. Products used for a commercial nature are not covered by this warranty against defects. A warranty may be claimed by submitting a return request via the Multiply online shop and returning the product to Seagull Industries (Pty) ltd, by phone: 021 577 1401, or in writing: PO Box 1547, Dassenberg, Cape Town, 7350 or by email: [email protected]

The benefits under AfriTrail's warranty against defects are in addition to other rights and remedies under law in relation to goods.

AfriTrail’s goods come with guarantees that cannot be excluded under the South African Consumer Protection Act (CPA). You are entitled to a replacement or refund for a major failure, within the stipulated period. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What is the process for resolving a warranty issue?

• Submit a return request on the Multiply Online shop and attach images of the faulty product so that Multiply can inform Seagull Industries of the exchange / return.
• It is the clients’ responsibility to Ship the product to Seagull Industries’ warehouse, whereby the product will be assessed and feedback provided

• Attention: Returns / Repairs department
• John van Niekerk Str,
  Atlantis Industria,
  Cape Town,
  South Africa,
  7349

• The turnaround time for product assessments is about 2 weeks.
• If the product needs to be replaced then the replacement will be sent to the client via courier from Seagull Industries’ warehouse. Deliveries could take an additional 4 working days.

Tents, Gazebos and other shelters. Here is the procedure and guidelines: 

• The customer must return the tent/gazebo/shelter either to Seagull Industries. The transport costs are for the customer’s account.
• According to the CPA procedure, Seagull then has a right to inspect and erect the tent/gazebo/shelter to ascertain whether the damage to the product was caused by wind/negligence/improper use or normal wear and tear or if it is a factory fault.
• Please note that normal wear and tear does not construe a claim against Seagull/AfriTrail as factory fault. Also note that wind damage or incorrectly erected tents/gazebos/shelters that cause damage to the flysheet or pole system is also not considered a factory fault as Seagull/AfriTrail cannot be held liable for adverse weather conditions or incorrect installations. Fair pre-warnings to this effect are indicated on each product and also in each product manual sent with new products.
• Once Seagull inspects the tent/gazebo/shelter, the customer will receive the damage report. If it was established that the product had a factory fault Seagull will replace the product or part concerned and return it at no charge directly to the customer with their elected courier company. If no part is available, Seagull may choose to replace with an equivalent model or issue a refund to the online dealer who will in turn, refund the customer.
• However if the tent does not construe a factory fault, then Seagull will give a quotation to the customer for repair costs/part replacements or replacing it with a whole new tent/gazebo/shelter. Shipping charges to and from Seagull Industries will then be for the customer’s account as this would not be a factory fault. 

Camping chairs, stretchers, beds, camp furniture, cookware, sleeping bags, backpacks, lights and other camping related items not covered above. Here is the procedure and guidelines: 

• As per the conditions, the customer must return the product to Seagull Industries. The transport costs are for the customer’s account.
• According to the CPA procedure, Seagull then has a right to inspect the product to ascertain whether the damage to the product was caused by negligence/improper use or normal wear and tear or if it is a factory fault.
• Please note that normal wear and tear does not construe a claim against Seagull/AfriTrail as factory fault. Also note that accidental damage to the product is also not considered a factory fault. Fair pre-warnings such as weight ratings for chairs, stretchers and beds, care for the product and instructions for assembly, disassembly and general use is provided with each new product supplied.
• Once Seagull inspects the product, the customer will receive the damage report. If it was established that the product had a factory fault Seagull will replace the product or part concerned and return it at no charge directly to the customer with their elected courier company. If no part is available, Seagull may choose to replace with an equivalent model or refund to the online dealer who will in turn, refund the customer.
• However if the product does not construe a factory fault, then Seagull will give a quotation to the customer for repair costs/part replacements or replacing it with a whole new product, at a quoted cost. Shipping charges to and from Seagull Industries will then be for the customer’s account as this would not be a factory fault. 

C.

Canon 

Returns / Repairs process

All printer repairs would need to be couriered at the members’ expense to one of the below listed repair centres. Please book a repair so that you have an identified point of contact to send your repair to and who you can contact for any follow up queries.

PartServe Bloemfontein 

Free State, South Africa

[email protected]

Phone: 051 433 1687

PartServe Cape Town 

Western Cape, South Africa

[email protected]

Phone: 021 555 4419

PartServe Durban 

KwaZulu Natal, South Africa

[email protected]

Phone: 031 502 3290

PartServe Johannesburg 

GAUTENG, South Africa

[email protected]

Phone: +27861727727

PartServe Port Elizabeth 

Eastern Cape , South Africa

[email protected]

Phone: 041 365 0371

All camera repairs would need to be couriered at the members’ expense to Camertek, we would suggest calling and booking in a repair so that the member has a contact person to send the repair to:

JOHANNESBURG BRANCH | RANDBURG

226 Harry Sneech Road , Strijdom Park Randburg 2169

[email protected]

011 251 2400

Carmen:

RETURN POLICY

GUARANTEE AND REPAIRS ON PRODUCTS:

• Our products carry a ONE (1) year guarantee, unless otherwise stated in the instruction manual and or on the packaging
• This guarantee covers the cost of repairs, or replacement where necessary, of the faulty product
• The guarantee does not cover faulty products that have been modified, misused, abused damaged or used for any purpose other than that which the product is intended for.
• The guarantee does not cover wear and tear of the product.
• Faulty products returned within seven (7) days of purchase, accompanied by a valid proof of purchase and in its original packaging will be replaced free of charge, or a refund given to the customer – should they wish.
• Any return under guarantee has to be accompanied by a valid proof of purchase (POP). Without such proof of purchase the cost of repair will be borne by the customer, should the customer wish to repair the product.
• Returns for repair out of guarantee are for the cost of the customer. We will provide a quote prior to repair for the customer’s approval.
• If for some reason we are unable to make contact with the customer and the customer does not contact us within sixty (60) days of receipt of the product, the product will be discarded.
• All repairs carry a three (3) months guarantee

CREDIT CLAIMS

Credit requests must be accompanied with a valid reason
No credit claims will be accepted for credit from stores for the following reasons:

a) If goods were damaged in store

b) If goods were received incomplete and were signed for as complete.

c) If the goods have no paperwork or the incorrect paperwork

d) If the goods have no valid proof of purchase

e) Claims from stores after 48 hrs of receipt of goods where a clean POD was issued on delivery

RETURNS

No return will be accepted without official documentation, such documentation must be at least one of the following:

a) Repair note from store

b) Goods return note from store

c) Request for credit note from store

COLLECTIONS

• Please phone / email details for collection
• Advise quantity to be collected
• Collections will take place within three working days – if collection did not take place in said time period, please contact us immediately

BREAST PUMPS – Electric and or manual

• No breast pumps will be accepted for credit
• All pumps must be booked in for repair – we will assess and will repair or replace the faulty part
• If parts are damaged due to customer negligence or due to wear and tear this will not be covered under the guarantee
• Limited guarantee on accessories – One year guarantee on electrical components

CONTACT: Maritza Nortje

[email protected]

Tel: 011 393 1328

E.

Elektra:

RETURN POLICY

GUARANTEE AND REPAIRS ON PRODUCTS:

• Our products carry a ONE (1) year guarantee, unless otherwise stated in the instruction manual and or on the packaging
• This guarantee covers the cost of repairs, or replacement where necessary, of the faulty product
• The guarantee does not cover faulty products that have been modified, misused, abused damaged or used for any purpose other than that which the product is intended for.
• The guarantee does not cover wear and tear of the product.
• Faulty products returned within seven (7) days of purchase, accompanied by a valid proof of purchase and in its original packaging will be replaced free of charge, or a refund given to the customer – should they wish.
• Any return under guarantee has to be accompanied by a valid proof of purchase (POP). Without such proof of purchase the cost of repair will be borne by the customer, should the customer wish to repair the product.
• Returns for repair out of guarantee are for the cost of the customer. We will provide a quote prior to repair for the customer’s approval.
• If for some reason we are unable to make contact with the customer and the customer does not contact us within sixty (60) days of receipt of the product, the product will be discarded.
• All repairs carry a three (3) months guarantee

CREDIT CLAIMS

Credit requests must be accompanied with a valid reason
No credit claims will be accepted for credit from stores for the following reasons:

a) If goods were damaged in store

b) If goods were received incomplete and were signed for as complete.

c) If the goods have no paperwork or the incorrect paperwork

d) If the goods have no valid proof of purchase

e) Claims from stores after 48 hrs of receipt of goods where a clean POD was issued on delivery

RETURNS

No return will be accepted without official documentation, such documentation must be at least one of the following:

a) Repair note from store

b) Goods return note from store

c) Request for credit note from store

COLLECTIONS

• Please phone / email details for collection
• Advise quantity to be collected
• Collections will take place within three working days – if collection did not take place in said time period, please contact us immediately

BREAST PUMPS – Electric and or manual

• No breast pumps will be accepted for credit
• All pumps must be booked in for repair – we will assess and will repair or replace the faulty part
• If parts are damaged due to customer negligence or due to wear and tear this will not be covered under the guarantee
• Limited guarantee on accessories – One year guarantee on electrical components

CONTACT: Maritza Nortje

[email protected]

Tel: 011 393 1328

F.

Fitbit:

Repairs / Returns policy

Send an email to [email protected] explaining your request, along with images of the product and the invoice you received from the Multiply online shop. Core will then send you the Fitbit warranty checklist and RMA form that needs to be filled in.

Send checklist and Multiply online shop invoice to [email protected]

Core will send you a reference number which needs to be written on the first line of the checklist which is handed over to the  courier along with the other required documentation (checklist and the Multiply issued  invoice)  that will be sent in with the product.

Core will arrange with their preferred courier company to collect the faulty device and documents from the client.

Once the faulty unit has been booked in at Core’s repairs department you will receive a service status.

Please allow 8 working days for assessment and resolution of the faulty product.

The device will be repaired or replaced and couriered back to the client.

If a device needs to be refunded then Core will provide the Multiply online shop with a credit note (please allow 5-7 working days for credit note to be issued) and Multiply will process the refund back into the account used to place the order.

Unwanted items need to be couriered by the client to the Multiply online shop team and a 15% handling fee will be charged.

First Ascent:

Returns Policy for Clothing Apparel

For hygiene reasons, unsealed underwear items (including swimwear but excluding bras) may not be returned unless defective/damage upon receipt of delivery

If you as a Member are not completely satisfied, you are able to return the Product/s to the supplier (eg, First ascent) and the supplier will be obligated to either repair / replace it. Should the item be irreplaceable and you no longer want the item then the Multiply online shop team will request the credit note from the supplier and a refund will be paid back into the account from which the  payment was made for the initial order , subject to the Multiply and supplier terms and conditions.

Unwanted Products

You can return an unwanted Product/s to the supplier provided: 

• it is undamaged and unused, with the original labels and stickers still attached; 
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples; 
• it is not missing any accessories or additional parts;
• it is not listed in section 2 – Product/s not eligible for return; and 

Once the supplier has inspected the Product/s and validated the return, the supplier will provide Multiply online shop with a credit note (within 7-10 working days after assessment has been completed) and then Multiply will refund the full purchase price of the product within 7 (seven) working days back into the account from which the payment was made for the initial order.  Please bear in mind that refunds can take up to 10 (ten) working days to reflect in your bank account (from which the payment was made for the initial order). 

The supplier is under no obligation to accept a damaged Product/s that is being returned, not in a re-saleable condition or missing any accessories or parts. 

Exchanges

Products can be exchanged for a different size/colour provided the required size/colour is available at the same price as the Product originally purchased. In the event the required option is not available, then the supplier will credit your bank account (from which the payment was made for the initial order) with the purchase price of the Product/s within the above specified time frame.

Incorrect product delivered

If the incorrect product/s is accidentally delivered to you or if the Product/s is not as described on the Multiply online shop(or if it is missing any accessories or parts), please notify the supplier  and the Product/s will be collected from you at no extra charge. Once the supplier has inspected the Product/s and validated the return, then the supplier will, at your choice, deliver the correct Product/s to you.

Products not eligible for refund/ exchange (credit) / exchange

The following Products are not eligible for a refund (credit) or exchange:

• swim wear;
• masks.
• Mouth guards

Products damaged on delivery

Should a Product/s be damaged at the time of delivery / collection, please contact the supplier directly on the returns address provided in provision 6 of this returns policy.

Collection of the Product/s will come at no extra charge to you. Once the Product/s have been inspected and the return is validated, the supplier will, at your choice, repair / replace the Product. If such repair / replacement is possible the then the supplier will notify Multiply and issue a credit note. Multiply will refund the full purchase price of the Product within 7 (seven) working days from the return (or refund you if that is your preference) back into the account from which the payment was made for the initial order.  Please bear in mind that refunds can take up to 10 (ten) working days to reflect in your bank account (from which the payment was [SS7] made for the initial order).

 Defective products

Normal wear and tear will not constitute as a defect.

Charges

If you return a defective product but fail to return all the accessories or parts that were sold with the product/s, your request will be refused.

If you return a Product/s that do not comply with these terms and conditions, you may be liable to reimburse the respective supplier for costs incurred in returning the Product/s.

Suppliers Return Address and Contact Details

Address for returns:

Attention: First Ascent Online Store                                            
Head Office
17 Mahillion Road
Phillipi
Cape Town
7750

Contact details:

 Contact Number: +27 (0)21 180 4444

 Monday – Friday 08:30 – 17:00

S.

Samsung:

Log onto https://www.samsung.com/za/support/contact/#onlinesupport

Your repair can be logged online via live chat, email and more. Simply click on your preferred means of online communication.

You could speak to a Samsung expert by calling 0860 726 623 and their support hours are:

Mon – Fri 08h00 – 20h00
Saturday 08h00 – 13h00

Public Holidays 08h00 – 20h00
Closed on Sundays, 25 & 26 Dec and 1 Jan

Or if you prefer face to face support then you can select from over 100 support centres across South Africa that can help you: https://www.samsung.com/za/support/service-centre/

Skullcandy:

Please notify the above email address when a return needs to be done.  This applies to warranties, repairs or stock being returned for credit.

1. The following documentation must be submitted:
2. For a repair or warranty - a completed hardware return form + the customer's proof of purchase.
3.  For a stock return - a completed hardware return form + the customer's RTS or GRV paperwork.
4. You will receive a freshdesk ticket number, you can use this number to track orfollow up on your returns. Luks (Skullcandy) will arrange a collection, or give you the go-ahead to return the stock to them via your own courier. 
5. Once checked in, it will be processed and a credit or replacement product will be issued.

SpaceSave:

SpaceSace Return / Repair policy

Speedo:

Returns Policy for Clothing Apparel

For hygiene reasons, unsealed underwear items (including swimwear but excluding bras) may not be returned unless defective/damage upon receipt of delivery

If you as a Member are not completely satisfied, you are able to return the Product/s to the supplier (eg, Speedo) and the supplier will be obligated to either repair / replace it. Should the item be irreplaceable and you no longer want the item then the Multiply online shop team will request the credit note from the supplier and a refund will be paid back into the account from which the  payment was made for the initial order , subject to the Multiply and supplier terms and conditions.

Unwanted Products

You can return an unwanted Product/s to the supplier provided: 

• it is undamaged and unused, with the original labels and stickers still attached; 
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples; 
• it is not missing any accessories or additional parts;
• it is not listed in section 2 – Product/s not eligible for return; and 

Once the supplier has inspected the Product/s and validated the return, the supplier will provide Multiply online shop with a credit note (within 7-10 working days after assessment has been completed) and then Multiply will refund the full purchase price of the product within 7 (seven) working days back into the account from which the payment was made for the initial order.  Please bear in mind that refunds can take up to 10 (ten) working days to reflect in your bank account (from which the payment was made for the initial order). 

The supplier is under no obligation to accept a damaged Product/s that is being returned, not in a re-saleable condition or missing any accessories or parts. 

Exchanges

Products can be exchanged for a different size/colour provided the required size/colour is available at the same price as the Product originally purchased. In the event the required option is not available, then the supplier will credit your bank account (from which the payment was made for the initial order) with the purchase price of the Product/s within the above specified time frame.

Incorrect product delivered

If the incorrect product/s is accidentally delivered to you or if the Product/s is not as described on the Multiply online shop(or if it is missing any accessories or parts), please notify the supplier  and the Product/s will be collected from you at no extra charge. Once the supplier has inspected the Product/s and validated the return, then the supplier will, at your choice, deliver the correct Product/s to you.

Products not eligible for refund/ exchange (credit) / exchange

The following Products are not eligible for a refund (credit) or exchange:

• swim wear;
• masks.
• Mouth guards

Products damaged on delivery

Should a Product/s be damaged at the time of delivery / collection, please contact the supplier directly on the returns address provided in provision 6 of this returns policy.

Collection of the Product/s will come at no extra charge to you. Once the Product/s have been inspected and the return is validated, the supplier will, at your choice, repair / replace the Product. If such repair / replacement is possible the then the supplier will notify Multiply and issue a credit note. Multiply will refund the full purchase price of the Product within 7 (seven) working days from the return (or refund you if that is your preference) back into the account from which the payment was made for the initial order.  Please bear in mind that refunds can take up to 10 (ten) working days to reflect in your bank account (from which the payment was made for the initial order).

Defective products

Normal wear and tear will not constitute as a defect.

Charges

If you return a defective product but fail to return all the accessories or parts that were sold with the product/s, your request will be refused.

If you return a Product/s that do not comply with these terms and conditions, you may be liable to reimburse the respective supplier for costs incurred in returning the Product/s.

Suppliers Return Address and Contact Details

Address for returns:

Attention: First Ascent Online Store                                            
Head Office
17 Mahillion Road
Phillipi
Cape Town
7750

Contact details:

 Contact Number: +27 (0)21 180 4444

 Monday – Friday 08:30 – 17:00

Supanova:

All Supanova products are manufactured to the highest standards possible and come with a standard warranty against factory faults. If you are experiencing a problem with your device or product, please contact SMD Technologies’ repairs department.

Email: [email protected]

SMD Technologies will not accept any items back for credit if the packaging is not complete (as you got it when purchased) Box, accessories etc,. Defective items may be returned for refund or replacement. The following restrictions apply to refunds or replacements:

• All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
  
  Address: 23 Nguni Drive, Long Meadow Business Estate West, Modderfontein, Johannesburg, 1609
• If unopened goods are returned within 14 days, you will receive a refund excluding transport costs.
• Certain hardware items and all custom/special orders may only be returned for credit.
• All returns must be shipped at the customers’ expense.
• Consumables are non-refundable.
• 20% handling fee on any goods returned that are not in their original packaging, this must be within 14 days of you receiving the order.

Please note that if your item/s are returned and do not contain the entire package that was shipped out, you will not receive a credit.

Suunto:

General Queries and Repairs:
Email: [email protected]
Office: +(27) 011 785 4700
Website: http://www.ultimo.co.za/ticketing/

Or

Via Courier
RAM / FastWay / CourierIT / The Courier Guy / UPS / Aramex / (Any Local/International Courier)
ULTiMO GROUP
Attn: Suunto Repairs
Stonewedge Office Park
Block D, Ground Floor
Cnr. William Nicol Drive & Wedgewood Link
Bryanston
2191

Or, POSTNET to :
POSTNET
Shop 11B, Lower Level
Bryanston Shopping Centre
Cnr. Ballyclare & William Nicol Drive
Bryanston
2021

Att : ULTiMO Repairs
Tel : 011 785 4700
If you send the parcel via POSTNET please provide us with the tracking number.
Please ensure to include all of your details (Name, Return Address, Email & Contact Information) with the parcel as well as proof of purchase if available.

Important Repair Notice:
By booking in your device, you fully accept our Repair T’s and C’s which can be found at:
http://bit.ly/ULTIMORepairTsCs

In Short
Repair Information

•Your Proof of Purchase may be required when booking in your device.
•Screen Protectors / other after-sales items may be removed and are not for ULTiMO’ s account.
•Any physical damages found will be noted and may affect your warranty.
•Freight will be charged for all repairs unless collected.
•Any Dead-on-Arrival device will require the DOA Disclaimer to be completed prior to assessment.
•Device warranty period subject to manufacturer’s warranty policy, please refer to your product manual.
•ULTiMO’ s Turn Around Time for repairs is 7 - 14 working days. Subject to parts availability.
•Please ensure all personal data is backed up prior to booking in your device. ULTiMO is not liable for any loss of data.

Pricing Policy (Non-Warranty Repairs)
•Any service that does not require your device to be booked in / opened. Excluding Dive - R49 Incl VAT
•Any service that does require your device to be booked in. – R149 Incl VAT

SweatGear:

Refunds

No refunds shall be processed for any order placed incorrectly (such as 2 items instead of 1). 

SweatGear offers hassle-free returns on all deliveries, however a 25% handling fee will be charged on returns.

Exchanges and Returns Policy

Kindly send an email requesting your exchange to [email protected] and SweatGear will gladly facilitate the exchange (SweatGear will deliver the new product and collect the incorrect product). The new items that have been corrected in size, will be shipped free of charge.

An additional 10 working day waiting period needs to be considered, as per SweatGear’s original terms and conditions when the new sized items are ordered, as they need to go through the production process again. 

Changes to orders

Any changes to orders that have already been placed and paid for, need to be done within 24 hours of placing the order. SweatGear is unable to change any orders after this time. 

T.

Totes Babe:

All Totes Babe products are manufactured to the highest standards possible and come with a standard warranty against factory faults. If you are experiencing a problem with your device or product, please contact SMD Technologies’ repairs department.

Email: [email protected]

SMD Technologies will not accept any items back for credit if the packaging is not complete (as you got it when purchased) Box, accessories etc,. Defective items may be returned for refund or replacement. The following restrictions apply to refunds or replacements:

• All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
  Address: 23 Nguni Drive, Long Meadow Business Estate West, Modderfontein, Johannesburg, 1609
• If unopened goods are returned within 14 days, you will receive a refund excluding transport costs.
• Certain hardware items and all custom/special orders may only be returned for credit.
• All returns must be shipped at the customers’ expense.
• Consumables are non-refundable.
• 20% handling fee on any goods returned that are not in their original packaging, this must be within 14 days of you receiving the order.

Please note that if your item/s are returned and do not contain the entire package that was shipped out, you will not receive a credit.

Travelwize:

All Travelwize products are manufactured to the highest standards possible and come with a standard warranty against factory faults. If you are experiencing a problem with your device or product, please contact SMD Technologies’ repairs department.

Email: [email protected]

SMD Technologies will not accept any items back for credit if the packaging is not complete (as you got it when purchased) Box, accessories etc,. Defective items may be returned for refund or replacement. The following restrictions apply to refunds or replacements:

• All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
  Address: 23 Nguni Drive, Long Meadow Business Estate West, Modderfontein, Johannesburg, 1609
• If unopened goods are returned within 14 days, you will receive a refund excluding transport costs.
• Certain hardware items and all custom/special orders may only be returned for credit.
• All returns must be shipped at the customers’ expense.
• Consumables are non-refundable.
• 20% handling fee on any goods returned that are not in their original packaging, this must be within 14 days of you receiving the order.

Please note that if your item/s are returned and do not contain the entire package that was shipped out, you will not receive a credit.

V.

Verimark:
Verimark 15 days exchange or refund policy:
Verimark will refund or exchange most goods if you return them within 15 days of purchase.
However, the goods must still be in their original condition and packaging and you may not have used them at all, and you must provide Verimark with proof of payment for the goods. You will be required to offer Verimark an explanation for the return and offer erimark the opportunity to address any problems.

The product will not, under any circumstances, be returned or refunded if the original packaging has not been returned. In the event that the product is faulty on delivery, Verimark reserves the right to first attempt to remedy the fault, prior to considering your request for a refund.

Volkano:

All Volkano products are manufactured to the highest standards possible and come with a standard warranty against factory faults. If you are experiencing a problem with your device or product, please contact SMD Technologies’ repairs department.

Email: [email protected]

SMD Technologies will not accept any items back for credit if the packaging is not complete (as you got it when purchased) Box, accessories etc,. Defective items may be returned for refund or replacement. The following restrictions apply to refunds or replacements:

• All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
  Address: 23 Nguni Drive, Long Meadow Business Estate West, Modderfontein, Johannesburg, 1609
• If unopened goods are returned within 14 days, you will receive a refund excluding transport costs.
• Certain hardware items and all custom/special orders may only be returned for credit.
• All returns must be shipped at the customers’ expense.
• Consumables are non-refundable.
• 20% handling fee on any goods returned that are not in their original packaging, this must be within 14 days of you receiving the order.

Please note that if your item/s are returned and do not contain the entire package that was shipped out, you will not receive a credit.

W.

Weber:

RETURNS / REPAIRS POLICY

COMPLIANCE WITH STATUTORY CONSUMER PROTECTION PROVISIONS

www.weber.co.za adheres to the provisions of Chapter VII of the Electronic Communications and Transactions Act 25 of 2002 (“the Act”). Chapter VII of the Act provides protection to consumers and the provisions of the Act relevant to commercial transactions that may be effected on the www.weber.co.za website, as well as the information required in terms of the Act, are provided for your reference.

 Return of products or cancellation of service agreements

www.weber.co.za shall, subject to the exclusions provided for below and the provisions relating to any return of products or cancellations, allow the return of products, within seven days of the date of receipt by you of the products to provide services.

 Exclusions from return of products:

The provisions of this agreement relating to the return of goods shall not apply if the products by reason of their nature cannot be returned;

• if the seal on the storage media is broken;
• the sale of reading material in whatever form;
• transport costs if www.weber.co.za or its agents or suppliers undertake to provide these services on a specific date or within or for a specific period.

Customers obligations on return of products:

If a customer cancels any transaction in respect of which delivery of the products (to the extent that they may be returned) have been delivered, within seven days of the receipt of the products, the customer shall return to Weber, the products, undamaged in any manner, together with all packing materials and documentation delivered by Weber or its agents, to the customer as well as a written indication of the customer’s choice to cancel the transaction (please provide Multiply online shop invoice and reason for cancellation).

A handling fee will be charged (deducted from refund) by Weber for all direct expenses incurred by Weber or the Multiply online shop, in the delivery of the products ordered by the customer, as well as the direct expenses incurred by Weber or the Multiply online shop in accepting the return of the products, arising as a result of the return of the products.

 To make a warranty claim, please send an email to [email protected] or visit https://weber.co.za/warranty-information/

When sending the mail, you will need to describe the reason for the warranty claim; provide the product’s serial number, and you will need to attach a copy of your proof of purchase (Multiply online shop invoice), along with pictures of the product fault. Therefore, please keep your receipt, invoice or any other valid proof of purchase.

 To allow for faster and better handling of your warranty claim, we recommend that you register your braai with Weber.

 https://weber.co.za/register-your-weber/

 Warranty Information

The warranty terms listed below apply to current year models and are for informational purposes only. Please refer to your Owner’s Guide for the warranty terms that apply to your particular product.